Since we bought it, this latch hasn't worked on our garage window. It's a small window that opens by lifting, and the latch catches. Only ours doesn't. We put in a warranty claim with the XLR dealer but they only sent us the black thumb piece that had no moving parts, so even if we knew how to remove the old one it wouldn't have fixed what seems like a broken spring mechanism. Any clues to fixing this?

Posted by Donna Weathers at 2022-11-29 16:35:51 UTC