I wanted to share an update on our high/low hitch adapter order fiasco. After many many phone calls and emails we were finally able to get a shipping label to return the over $700 in Curt hitches sent to us by mistake. As soon as I dropped the return to Lippert our credit card was charged for our original purchase and I got a notification it shipped with no tracking information. I chatted in the Lippert App to get the tracking information. The tracking number I was given was for the incorrect shipment I had already received. After another phone call to Lippert and talking to 2 different people we finally were told our order had not shipped and they didn’t know when it was expected to ship. I asked to cancel the order, which was difficult because it was showing it shipped, but it had not shipped. Finally after another week of waiting we finally got our refund. Sadly we were forced to order from a competitor to receive a hitch adapter in time for our upcoming trip. Hubby and I were both extremely frustrated in trying to return items we did not purchase and had not paid for. It took just over 2 weeks and several phone calls to get an emailed shipping label for the incorrect order. It don’t know what caused this issue, but I hope Lippert can prevent this difficulty in the future. It shouldn’t be so frustrating to do the right thing and return over $700 worth of items we didn’t order or pay for. This experience has made us second guess wanting to order from Lippert again. We still love this scout community.

Posted by Jennifer Small at 2023-04-06 01:22:56 UTC